Support
Preventive and responsive support to protect uptime and quality delivery.
Critical
30-60 min
Major outage or severe impact
High
2-4 hours
Partial degradation without full outage
Medium
< 1 business day
Adjustments and non-urgent improvements
Checklist
Runbooks and playbooks
Alerts and healthchecks
Backups and restore tests
Continuous optimization
Monitoring & Reliability
Centralized observability with dashboards and proactive alerts.
Live dashboards and proactive alerts
Security reviews and hardening
NDA availableSecurity-first executionDocumentation + QA in every delivery